FAQ

Orders

How can I track my order?
Once your order ships, you'll receive a confirmation email with tracking information so you can follow it every step of the way.

Can I change or cancel my order after placing it?
Contact us as soon as possible after ordering. We can usually make changes before the order ships, but can't guarantee it once it's in processing.

Shipping

How long does shipping take?
See our Shipping Policy for current delivery timeframes and costs.

Do you ship internationally?
Check our Shipping Policy for the full list of destinations we currently serve.

Returns & Refunds

What is your return policy?
We offer a 15-day return window on eligible items. Full details, including which items are excluded, are in our Refund & Return Policy.

How do I start a return?
Email us at lucacarbottigd@gmail.com and we'll walk you through the process.

Products

Where can I find details about a specific product?
Each product page includes key benefits, materials, sizing, and answers to the most common questions about that item.

Still have questions?

Reach out any time at hello@pawlume.com or visit our Contact page. We usually reply within 24-48 hours.